Return and Refund Policy

Last updated: July 22, 2020

Thank you for your purchase. We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to GoKoronaGo.
  • Service refers to the Website.
  • Website refers to GoKoronaGo, accessible from https://www.gokoronago.com/
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You can initiate the cancellation within 24-48 hours.

Once the cancellation is approved, We will process the refund within 24-48 hours. 

The amount will reflect in Your bank account in 7-8 working days. 

We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@gokoronago.com
  • By visiting this page on our website: https://www.gokoronago.com/contactus/
  • By phone number: +919321606232

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 48 hours (2 days)
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return.

You can initiate the refund within 24-48 hours.

Once the refund is approved, We will process the refund within 24-48 hours. 

The amount will reflect in Your bank account in 7-8 working days. 

We will notify you by email when your return has been processed.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Klassic Treasure Pvt Ltd Gala No.1, Building No I-1, Globe Complex, Opp Mahanagar Gas CNG Petrol pump, Dapoda Road, Bhiwandi, Thane District – 421302

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@gokoronago.com
  • By visiting this page on our website: https://www.gokoronago.com/contactus/
  • By phone number: +919321606232
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